Attorney General Dave Sunday announced a settlement with Dollar General Corporation and its parent company, Dolgen Corp. LLC, following an investigation that found consumers were frequently charged higher prices at checkout than those labeled or advertised on store shelves.
The Office of Attorney General determined that Dollar General locations across Pennsylvania — more than 900 stores statewide — charged incorrect prices at registers on numerous occasions. The investigation also found that Dollar General stores failed more than 40 percent of pricing accuracy inspections conducted between 2019 and 2023.
Under the settlement, Dollar General will pay $1.55 million to the Commonwealth of Pennsylvania in penalties and costs. The company also agreed to change its business practices to address pricing accuracy issues, including improved employee training and maintaining sufficient staffing levels.
The settlement resolves allegations that Dollar General misrepresented prices and violated the Pennsylvania Unfair Trade Practices and Consumer Protection Law. It requires Dollar General to take multiple corrective actions at its Pennsylvania stores, including training employees on price accuracy and honoring the lowest advertised price, conducting regular unannounced pricing audits, correcting known pricing errors within 24 hours, and posting notices at registers informing customers that the lowest posted price will be honored and that price overrides are available.
Consumers who believe they were charged more at the register than the advertised price are encouraged to file a complaint with the Bureau of Consumer Protection online, by phone at 717-787-3391, or by email at scams@attorneygeneral.gov.
The settlement was submitted as an Assurance of Voluntary Compliance in the Court of Common Pleas of Allegheny County by Deputy Attorney General Jaimie George. The agreement does not constitute an admission of wrongdoing by Dollar General.
