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Bill Introduced to Protect U.S. Call Center Jobs

Senators Bob Casey, Sherrod Brown, and Catherine Cortez Masto have introduced the United States Call Center Worker and Consumer Protection Act aimed at preventing the outsourcing of American call center jobs overseas. The bill seeks to protect American workers and consumer data by imposing restrictions and penalties on businesses that relocate call center operations abroad.

Key provisions of the legislation include:

  • Making companies that outsource call centers ineligible for federal grants and loans.
  • Mandating that call center work related to federal contracts be performed within the U.S.
  • Requiring companies to disclose the location of their call centers to consumers, who can then request to be transferred to a U.S.-based center.
  • Obligating companies to report to the Department of Labor when they move call center operations outside the U.S.

The bill has garnered additional support from several U.S. Senators across various states and is strongly endorsed by the Communications Workers of America (CWA), a union representing a large number of call center workers. The CWA emphasizes that the legislation would help maintain jobs in the U.S. and ensure data privacy for consumers.


Patricia M Campbell 1932-2024

Pat graduated from Fannett Township High School in 1950 and received her BA in Education from, known then as, Shippensburg State Teachers College. .

James Patrick McNally III 1947-2024

James was known for his dedication and excellence in his professional career, where he made lasting contributions and built strong relationships with his colleagues.

Brenda Jackson Liu 1945-2024

Upon retirement, Brenda worked as a part-time nurse at the Migrant Health in Gettysburg. During this time she traveled to migrant camps all over Pennsylvania.

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The Franklin County Free Press, established by Vicky Taylor in 2019, emerged as a beacon of local journalism for the residents of Franklin County. Under Vicky's leadership, it quickly became an essential source of news, particularly at a time when major newspaper publications were increasingly overlooking local coverage.

On January 1, 2022, the torch was passed to Nathan Neil and his firm, Neil Publishing, LLC. Neil, a local entrepreneur with multiple thriving businesses in Chambersburg, shares Vicky's fervent commitment to both the community and the world of local journalism.

Rooted in the heart of Franklin County and powered by its residents, the Franklin County Free Press continues to bridge the gap, ensuring that the local stories, events, and issues that matter most to the community remain in the spotlight.