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Franklin County is closing its buildings to the public beginning Monday, except in rare cases, until the current Coronavirus crisis is over.

“Public and workforce safety is our number one priority. By limiting foot traffic to our buildings, we are minimizing exposure to COVID-19. Our goal is to flatten the curve while doing our best to provide continued services,” said Commissioner Chairman Dave Keller.

As a result of the spread of COVID-19 into the county, the county is modifying operations, effective Monday. Person-to-person contact will be limited but services are still available to the public. Walk-in visits will be restricted at all county facilities. County offices will be available by phone or email, with in-person meetings for urgent matters only.

“Franklin County is dedicated to serving the community,” County Administrator Carrie Gray said. “Our commitment to residents does not waver, even when faced with a state of emergency.“

She said the county’s mission is to provide services responsive to the health, safety, and general welfare needs of County residents.

“We will do so, even if our methods of providing these services change,” she said.

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To help limit exposure to COVID-19, residents with county business that cannot be postponed should contact County offices by phone or email to determine the best way to proceed. That might differ by department. Contact information for offices and crisis hotlines can be found below and on

Franklin County Contact List

  • 9-1-1 – if you or someone you know is in danger and needs immediate emergency assistance
  • 2-1-1 – to find local services and get help
  • If you are in crisis and need immediate attention – Crisis Intervention Services: (717) 264-2555 or 1-866-918-2555
  • Area Agency on Aging (717) 263-2153 or (800) 642-6990
  • Archives(717) 261-3154 or [email protected]
  • Children & Youth Services (717) 263-1900; if you wish to report child abuse or neglect, call PA Child Abuse Hotline at (800) 932-0313
  • Commissioners’ Office (717) 261-3812 or [email protected]       
  • Controller (717) 261-3822 or [email protected]
  • Domestic Relations (717) 264-6144 or [email protected]
  • Drug & Alcohol (717) 263-1256 or [email protected]PA GET HELP NOW (800) 662-4357
  • Emergency Services – Administrative (717) 264-2813; call 9-1-1 for immediate emergency assistance
  • Fiscal (717) 261-3105 or [email protected]
  • Franklin County Jail, (717) 264-9513
  • Human Resources (717) 261-3150; Fax (717) 261-3156 or [email protected]
  • Information Technology (717) 261-3149Jail (717) 264-0513
  • Mental Health/Intellectual Developmental Disabilities/Early Intervention (717)264-5387 or  [email protected] 
  • Penn State Extension (717) 263-9226 or [email protected]
  • Planning (717) 261-3855 or [email protected]
  • Procurement (717) 709-7229 or [email protected]
  • Property Management (717) 709-1551
  • Public Defender (717) 261-3863
  • Risk Management (717) 261-3819, after hours (717) 372-5933; Fax (717) 264-3413 or [email protected]
  • Sheriff (717) 261-3877; Fax (717) 261-3882; Hearing impaired (717) 264-8474
  • Tax Services(717) 261-3801 or [email protected]
  • Veterans Affairs (717) 263-4326; Fax (717) 236-190
  • Veteran’s Crisis Line – confidential help for active duty military, veterans, and their families. Call 1-800-273-8255 and press 1 or send a text message to 838255 for confidential support 24 hours a day
  • Voter Registration (717) 261-3886

Preparations to Date

In early March, Franklin County adopted its current pandemic influenza plans to prepare for the spread of COVID-19 and activated the Emergency Operations Center (EOC) in preparation of a likely first case. 

The EOC allows for a collaborative county response, including county-wide enhanced response coordination; communication and outreach with federal, state and local partners; and up-to-date information sharing with residents.

Commissioners signed a Declaration of Disaster Emergency earlier this week, which enables the county to quickly mobilize resources and be reimbursed for expenses related to COVID-19.  

The Commissioners thank the community for their understanding and flexibility during this challenging time–we are in this together and we will overcome this together.

Information on COVID-19

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