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Franklin County Commissioners recognized Verdona “Dee” Allison recently for over 20 years as a volunteer ombudsman, helping people living in long-term care.

As a volunteer ombudsman, Dee visited over county facilities during her two decades of volunteer service. She interacted with more than 10,000 local residents.

Dee Allison
From left to right, Commissioner John Flannery, Commissioner Chairman Dave Keller, Ombudsman Dee Allison, and Commissioner Bob Ziobrowski. (Submitted photo)

Commissioner Chairman Dave Keller called Allison a “shining example” of a resident taking care of her community and its people. The Board expressed its gratitude and presented Dee with a Certificate of Appreciation.    

“Ombudsman” is a Swedish word meaning “citizen representative.”

Ombudsman volunteers advocate for citizens living in long-term care settings such as licensed nursing homes or personal care homes.

Volunteers receive training for the job. Then they go out into the community, listening to residents’ concerns, providing information and empowering residents to find answers.

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Franklin County Ombudsmen visit the county’s 29 licensed long-term care facilities, ensuring residents are treated with dignity and respect. For the majority of these residents—around 80%—an Ombudsman is their only visitor. A volunteer ombudsman not only hears complaints or gripes, but they also offer residents a friendly face, company, and conversation. 

To learn more about the Ombudsman Program contact Payton Mummert, Staff Ombudsman, at the Franklin County Area Agency on Aging at 717-263-2153 or 717-261-0631.

The Franklin County Area Agency on Aging is looking for individuals who enjoy visiting with others, finding answers and have a few hours a month available to join the Ombudsman team.

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