The Franklin County Department of Emergency Services recognized trainee Dispatcher 33 for his work during a recent robbery call.
The department said the trainee, identified as Roy, used skills learned through emergency communications training to help handle the incident.
Emergency dispatch trainees learn to answer 911 calls, prioritize emergencies, dispatch police, fire and emergency medical units, manage non-emergency calls and make decisions under pressure.
The department credited Roy’s composure, dedication to training and commitment to serving the community.
Photo credits to Franklin County Department of Emergency Services