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Franklin County has a message for local residents.

By only dialing 9-1-1 for life-threatening emergencies, you are keeping the lines open for others who have an immediate emergency.

“Now, more than ever, it’s important to remember that 9-1-1 calls are for emergencies only. If you aren’t feeling well, but it’s not life-threatening, stay calm and call your primary care physician for further direction,” said Director of Franklin County Emergency Services Jacob Crider.  

For questions about the coronavirus (COVID-19), visit the Pennsylvania Department of Health at or call 1-877-PA-HEALTH (1-877-724-3258) and the Center for Disease Control and Prevention (CDC)

Businesses wanting to know if they are defined as life-sustaining, refer to this list. Email the Department of Community and Economic Development (DCED) at [email protected]; or call 1-877-PA-HEALTH and select option 1 to talk with DCED staff.

For non-emergency law enforcement issues, contact your local police department’s non-emergency number or the Pennsylvania State Police at (717) 264-5161.

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Non-emergency numbers

Reach Franklin County’s local human services by dialing 2-1-1 for help to get food, heat, housing, etc. dial 2-1-1. 

if you are experiencing an immediate medical or non-medical emergency such as a fire etc., dial 9-1-1.

“We can all do our part to slow the spread of coronavirus and make sure our resources are ready for when they are most needed,” Crider said.


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