On May 11th, 2023, Peloton took the decision to issue a voluntary recall of its original model Bikes sold in the United States. This recall applies to the bikes sold between January 2018 and May 2023. The company is working in cooperation with the U.S. Consumer Product Safety Commission (CPSC) to address potential safety issues related to the seat post of these bikes.
As part of the recall process, Peloton is offering a free replacement seat post to all owners of the original Peloton Bike in the U.S. The replacement seat post can be easily installed at home without requiring a service call. To request the free replacement seat post, customers are encouraged to visit a specific webpage dedicated to the recall.
To assist users in installing the replacement seat post correctly, Peloton has provided a video tutorial and PDF instructions. It’s important to note that only the seat post requires repair, and the rest of the bike remains unaffected. Peloton emphasizes the importance of registering for the replacement seat post and encourages all affected members to do so.
The original Peloton Bike model can be identified by the PL-01 model number located on the label inside the front fork near the flywheel. Additionally, it features the red “P” logo followed by the white Peloton brand name on the bike’s frame and has a non-swivel display. Peloton is committed to ensuring the safety of its products and has decided to recall the seat post of the affected units to provide a free replacement.
This voluntary recall specifically applies to Peloton original Bikes sold in the United States and does not affect international and North America Bike+ models or international Peloton original Bikes.
The recall was initiated due to the potential risk of the original Peloton Bike seat post breaking unexpectedly during use, which could result in a fall and potential injury. Out of the 2,160,000 units sold in the U.S., Peloton has received 35 reports of seat posts breaking. As a result, there have been 13 reported injuries, including a wrist fracture, lacerations, and bruises.
Peloton urges affected customers to contact their Member Support team for further assistance or to obtain the free replacement seat post. The Member Support team can be reached toll-free at 866-679-9129, from 6 a.m. to 12 a.m. ET, seven days a week. Customers can also visit the Peloton Support site at www.onepeloton.com and navigate to the Product Recalls section at the bottom of the page for more information.
