Close this search box.

Senator Casey Questions CMS on Papa Inc. Care Concerns

U.S. Senator Bob Casey, Chairman of the Senate Special Committee on Aging, sent a letter to the Centers for Medicare and Medicaid Services (CMS) addressing concerns about Papa Inc. This company, which connects older adults with caregivers for non-medical assistance, has faced allegations of sexual harassment, assault, and inadequate care. Given that Papa Inc. is compensated by Medicaid and Medicare for its services, Casey’s letter queries how CMS is safeguarding against low-quality or abusive care funded by federal dollars.

The letter highlights the growing demand for home care services, the importance of safety and quality in such services for Medicare and Medicaid enrollees, and the dignity of care workers. Casey previously contacted Papa Inc. to address abuse issues and is now seeking information from CMS on its oversight mechanisms for supplemental service providers like Papa Inc.

Papa Inc. offers assistance through “Papa Pals,” contractors providing non-clinical help with daily tasks. Despite no healthcare experience requirements for Pals, Papa Inc. has faced over 1,200 confidential complaints in four years, including serious allegations of misconduct.

The letter asks CMS for details on its review and monitoring of complaints against Papa, communication with Medicare Advantage and Medicaid about Papa, and measures to prevent contracts with providers failing to protect enrollees. It also questions CMS’s verification of Papa service providers’ qualifications, auditing of in-home support services, and evaluation of the safety and effectiveness of supplemental benefits, including Papa’s services.

This inquiry underscores the committee’s role in addressing issues faced by older adults and emphasizes the necessity for CMS to ensure the safety, quality, and cost-effectiveness of services funded by Medicare and Medicaid.


Pamela K Coyle 1949-2024

Pam received her Master’s degree in library science from Clarion University in 1978. She never lost her love of reading or her enthusiasm for libraries.

Daily Forecast, April 21, 2024

Franklin County Forecast: In the forecast for today, we are expecting overcast clouds, with a high of 52.23°F and a low of 35.2°F. The humidity

Candie Sue Diffenderfer 1963-2024

Candie worked in the Prothonotary’s office at the Fulton County Courthouse, and later at Irving Accounting and U.S.A. Cartage in Williamsport, MD.

Unlock Your Website's Full Potential

LaunchUX, based in Chambersburg, is an award-winning web development and SEO agency. If you are ready to launch a new website or rank higher in Google, experience the difference with LaunchUX.

Your ad could be here! Email

Who We Are

The Franklin County Free Press, established by Vicky Taylor in 2019, emerged as a beacon of local journalism for the residents of Franklin County. Under Vicky's leadership, it quickly became an essential source of news, particularly at a time when major newspaper publications were increasingly overlooking local coverage.

On January 1, 2022, the torch was passed to Nathan Neil and his firm, Neil Publishing, LLC. Neil, a local entrepreneur with multiple thriving businesses in Chambersburg, shares Vicky's fervent commitment to both the community and the world of local journalism.

Rooted in the heart of Franklin County and powered by its residents, the Franklin County Free Press continues to bridge the gap, ensuring that the local stories, events, and issues that matter most to the community remain in the spotlight.