Attorney General Josh Shapiro filed a civil lawsuit Thursday against extended automobile warranty company Delta Auto Protect. The suit seeks reimbursement for consumers and repair shops which fell victim to a car repair scam. Omega Vehicle Services LLC and its managing member Charles Seruy operates Delta.
The lawsuit alleges the company advertises and sells vehicle service and repair contracts to consumers in multiple states from a virtual office in Exton but refuses to honor the contracts it sells. It also alleges that after accepting payment from consumers, the company refuses to cover the necessary repairs promised under contract.
“Many customers of Delta Auto Protect of Exton have complained to my Office, and they’re not happy,” AG Shapiro said. “From phone calls to emails and letters, consumers have let us know how unresponsive this defendant has been to them. This rude and illegal treatment of customers is unwarranted. We are listening, and we are taking action to get their money back.”
The Attorney General said he wants restitution for Delta customers who:
- Paid for warranties and didn’t get the coverage they were promised,
- Paid out-of-pocket costs to repair their vehicles, and
- Tried to cancel their policies but didn’t receive refunds.
He also seeks restitution for repair shops that didn’t get paid.
Delta Auto Protect Google Review Examples
- The two 1 star reviews on the left are from angry customers. One says he reported Delta to the Attorney General.
- The two 5-star reviews on the right were given by two different “people” at the same time using the exact same testimonial word for word.
- All reviews are either 5 stars or 1 star but no middle ground. That makes the average review score of 3.1 stars. Statistically, that is impossible, a majority of the reviews should be in the 2, 3 and 4 star range to have a 3.1 average.
Lawsuit Claims About Delta Auto Protect
The lawsuit says Delta advertised “24/7 customer service” to entice sales. But when consumers and repair shops called about missing payments, the company dodged them, re-routed their calls or left them endlessly “on hold.” They also failed to return messages.
In some instances, Delta placed a condition on payment requiring a consumer to remove their negative reviews of the company. Multiple consumer complaints allege the company failed to pay refunds for contract cancellations.
“I’ve been calling this company almost every week for the past year and it has failed to pay for the repairs on my car,” said Carolyn Ames, a customer from Germansville, Lehigh County. “Delta is impossible to reach. If I do get through they hang up and they never return my calls. I’m so glad to know Attorney General Shapiro is standing up for consumers like me and is taking action to get my money back.”
Consumers victimized by the defendants’ business practices should submit a complaint with the Office of Attorney General’s Bureau of Consumer Protection, calling the Attorney General’s Consumer Protection Hotline at 1-800-441-2555 or emailing [email protected].
Senior Deputy Attorney General Karen C. McRory-Negrin filed the complaint in the Philadelphia County Court of Common Pleas.